I experienced produced month-to-month automated fixed amount EFT costs along the first 12 months of your own loan

The allegations made in these complaints are unverified, are never user of all consumers’ experiences with Advantage, and get consist of outdated pointers (about rates, bonus offers, etc.).

Within the XX/XX/XXXX, We gotten an aware out-of my personal borrowing from the bank overseeing service that my student loan balance had improved

“I have an installment plan have an income passionate payment that has been arranged due to KHESLC, it withdraw XXXX of my savings account a month and place they within the account amount XXXX which goes on what you day features just like the XXXX from XXXX which letter I just gotten XX/XX/XXXX thus i shouldn’t be for the standard XXXX XXXX”

“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. I believe this to be a predatory lending tactic whereby KHESLC is able to increase accrued interest on the loan without the knowledge or intent of the borrower, in an effort to increase their profit. As a result I lost over of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”

Observe that a loan provider with a giant clientele is likely so you’re able to likewise have a higher level of complaints in comparison to quicker lenders

“I first started searching calls away from Kentucky degree after my dad died from inside the XX/XX/XXXX. We avoided the latest phone calls in the beginning but decided I desired to completely clean upwards my personal borrowing so i answered the telephone. I presumed because of my state of mind just after my father introduced, this is the loan I’d many back. We even-set right up fee arrangements to the college or university so i you are going to repay hello. Really whenever i are bringing better into my personal credit file trying to locate one thing repaired We noticed almost every other deceptive hobby to my credit file. Such as for instance which have several almost every other personal cover amounts associated with my membership. In addition to other levels that were not mine and have as started got rid of once i study my personal credit report We seen the college that i originally got the borrowed funds is actually on there while the account closed. Whilst I am deciding on that it Kentucky degree it shows We have even produced money which i hadn’t early in the day. They reveals I’d the mortgage when you look at the XXXX and that i performed maybe not get financing off you to definitely university for the XXXX. We disputed it back at my credit report and because I’d signed a binding agreement it said that it had been genuine. I also attained over to the institution and when it in the end named myself back, I experienced an extended discussion with hello people from the my personal account I inquired her to send myself the original files of mortgage where I experienced initially come the borrowed funds into the providers. We continue to have perhaps not acquired one to documents via email. She including continued and on throughout the most of the process I would have to undergo, which often, We shared with her that has been maybe not my loan. I’m not gonna spend financing that’s not exploit I will be taking action. I entitled and you can spoke which have a lady for the credit bureau whom led us to contact you guys. Delight assist me with this specific number as it is going to prevent me personally away from taking my personal stimuli otherwise anything else that will come from the federal government such as for instance my personal tax come back, ect. I do not owe it financing, and i also normally mount a copy away from 2 of my borrowing from the bank accounts. Then you may observe that I didn’t get this financing and also have pick all other deceptive activity which was to the my personal account. Thanks a lot for the some time I’m hoping in order to hear back as soon as possible.”